We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding your purchase. All sales are final: No Cash Refunds. Texas Discount Furniture is not responsible for manufacturing or transporting delays. Defective, damaged, or incomplete product must be reported within 3 days of delivery or pickup for merchandise to be repaired, replaced, or store credit. Warranty will be voided if the mattress or foundation has stains or tears of any kind. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when purchasing a product.
All special orders require 20% down payment. There will be a 20% cancellation fee upon cancelling your special order. NO EXCEPTIONS.
All order cancellations (including special orders) will incur a 20% restocking fee – even if not yet delivered. NO EXCEPTIONS.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Our layaway policy requires 10% down with monthly payments. (There is no time limit with monthly payments.) On all layaways, there is a 10% cancellation fee on the amount of purchase, store credit issue only. Layaway Policy is terminated if payment is 90 days late beyond due date resulting in loss of accumulated payments, NO EXCEPTIONS. Due to high customer demand, we cannot guarantee the product to be in stock, therefore a 4-to-6-week notice is needed prior to pick up or delivery on all layaways. After one year, we cannot guarantee furniture. All money will apply towards merchandise of equal amount or similar quality.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders will be charged the current sales tax. In-state orders will be charged 8.25% sales tax.